Selling conditions2017-12-04T11:34:17+00:00

HOW TO BUY

It is very simple. You just have to follow the following steps:

  1. Find the type of citrus that interests you and the quantity. You can read a detailed description inside the product.
  2. Select the amount you want and add the item to the basket. You can continue buying other products or finalize your order.
  3. In the cart you can see the items you have chosen and their characteristics and prices.
  4. Fill in your information and select a payment method.
  5. Confirm the order
  6. You will receive an email confirming your order.

GENERAL INFORMATION

  • In which countries can you shop online?

    Currently you can make your purchase in the Iberian Peninsula, France, Germany, the Netherlands and the United Kingdom.
    For the purchase in other countries or in the insular territories of the previous countries, please contact us at  info@naranjassanrafael.com

  • Do you replace the products with the indication “sold out”?

    There are no products depleted in our store. Our products are either “In season” or “Out of season”.

  • How do I recover my forgotten password?

    If you have forgotten your password, you can recover it in the My Account section.

  • Can I know what status my order is in?

    Yes, to do so, access to “completed orders” section of your account. If you are not registered, click on the “Order information” link in the confirmation email.

  • Can I remove an item from my order?

    Yes, as long as you have not processed the order. From the shopping cart you can remove the items you do not want.

  • Can I cancel my order?

    Yes. You can cancel your order, as long as the status of it allows it. To do this, access the section “orders placed” of your account.

PAYMENT

  • The forms of payment accepted in the online store are

    1. PAYPAL and CREDIT CARDS: after confirming the order, the customer will be automatically taken to the Paypal website. Once the payment has been made, it will automatically return to this website. The customer will receive, on the one hand, an e-mail from Paypal with a receipt confirming the payment, and on the other hand, an e-mail from Naranjas San Rafael confirming their order.
    2. CREDIT CARD: Secure payment through the REDSYS gateway, the data of your cards and all the communication with your bank goes through your secure connection, we do not have and we see that data.

SHIPPING

  • Where I can get my order?

    You can receive it at the address you choose (address, work, etc.-never in the post office box-).

  • How long will it take to get my order?

    Delivery times depend on the type of shipment selected.
    For shipments to Spain it takes 24 hours.
    In the case of France, the delivery times are 2/3 days once the order is completed.
    For Germany, England and the Netherlands, the terms increase to 3/4 days once the order is completed.

  • How much do I have to pay for shipping?

    The shipping costs are not reflected in the “Cart” because we have incorporated them into our profit margins so that the price of the product is as low as possible.

  • Can I track the status of my order?

    Yes, through “my account” in orders placed you can see the status of your order.

OTHER PROBLEMS

Any inconvenience, problem or doubt you may have, please contact us at info@naranjassanrafael.com or call us at (+34) 647 166 130.